An Introduction
Ina Bajaj CEO & Founder
We cannot control the world, but we are in control of the way we react to it.
The COVID-19 pandemic has over-turned our personal and professional lives, it has brought us to our knees, however, now is the time to take stock and to get back on our feet.
The nature of the spa and wellbeing industry inherently brings our clients and teams into close contact; we are a
business of touch, we cannot escape or deny this, instead we should embrace it, as it's during this time when people need it the most.
As an industry with existing high hygiene benchmarks, we need to be conscious of COVID and implement even more rigorous standards and procedures to instil confidence in our operations and allay fears or anxieties our customers may have.